Refund and Cancellation Policy

REFUND POLICY :

Last updated date: December 2, 2023

1.GENERAL

This website with the URL of https://onlinecourses.krishtecktechnologies.com is operated by KrishTeck Technologies We are committed to providing Our customers with the highest quality Products and Services. However, on rare occasions, Products and Services may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy You are advised to read Our Terms and Conditions along with this Policy at the following webpage: https://onlinecourses.krishtecktechnologies.com/terms-and-conditions/. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website. We offer a 7 days refund Policy for the eligible Products and Services. Please read this Policy before making a purchase or availing of any service on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase. Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket in our support desk. Please give it 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests. The nature of digital media (software) can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it. As such refunds can not be provided.

2.DEFINITIONS

“Business Days” – means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
“Customer” – means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
“Date of Transaction” – means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
“Website” – means this website with the URL: https://onlinecourses.krishtecktechnologies.com.

3.REFUNDS RULES

Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products and Services. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
Once qualified, the refunds are applied to the original payment option.
Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.

4. PRODUCTS DAMAGED DURING THE TRANSIT

Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 7 hours of receipt of the product.
We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 7 hours of receipt of the product.
Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.

5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: support@krishtecktechnologies.com, 84897-68049.

6. EXEMPTIONS

Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased:
If the product purchased is sale items or promotional items (discounts, giveaways, etc.).
If the product has been used or opened. the products are not in the same condition as when they were delivered.
Misused the product in a way that caused the problem.
You knew or were made aware of the problem(s) with the product or service before you purchased it.
Gifts or free services.
The product is broken, tampered or damaged.
The product is returned after the return window is closed or the Refund Period expires.
Any other exceptions apply under the Consumer Protection Act, 2019.
Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund
onlinecourses.krishtecktechnologies.com- Membership Subscription is a complete set of products at a very convenient price for which you can cancel any time. We discourage you from purchasing the Lifetime Membership for testing purposes.
Renewals are strictly non-refundable, Renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page
Requesting a refund for the same product twice.
Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.

7. RULES OF RETURNING THE PRODUCT

The request for cancellation of the products can be made in the following manner:
You can send an email to support@krishtecktechnologies.com
You are eligible to return the product only if You return the products in the same condition in which You received them.
Pack the product properly and label the product with the order number, return address and Your address.
The product shall be returned in its original packaging.
We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
On receipt of the returned product, We will test it to identify the fault You have notified Us.
A copy of the receipt or invoice shall be attached along with the returned product.
You will receive an email or SMS notification at Your email address or mobile number provided to Us.

8. SHIPPING COST

We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.

9. YOUR DATA

The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: https://onlinecourses.krishtecktechnologies.com/privacy-policy-1/.

10. RESPONSE TIME

Refunds are normally processed within 7 Business Days after the completion of quality checks of the product returned.
Refunds are normally processed within 7 Business Days after checking the veracity of the refund request.
The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.

11. CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at support@krishtecktechnologies.com, 84897-68049.

12. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

We can do a refund if the product you downloaded from the website was completely unusable. If You Ask For A Refund or Open A PayPal Dispute/UPI Report After Receiving Delivery, You Will Be Banned From Our Site.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.

No returns/refunds will be offered for digital products except if the product you’ve purchased is:

completely non-functional
and/or product main description was fully misleading.
and/or you didn’t download any or many files from our website.

– then you do have the option to request a refund.

We also reserve the right to refuse a refund in the following situations:

you have changed your mind about an item/subscription.
you bought an item by mistake and the product(s) was sent/already downloaded by you.
product was bought by your employee or inmate from your PayPal account which he/she had legal access.
You can not install the downloaded product
The product is incompatible with your WordPress, plugins or web server settings
The product does not function as you want
The product displays a message about the need to enter a license key or activation
You broke your website when installing the product
You did not receive technical support on krishtecktechnologies.in
you refused to provide to our support staff access to your web-site to investigate our product you are having an issue with.

Please also note that:

You may cancel your account at any time, however, there are no refunds for cancellation.
If you will get a refund you cannot use downloaded premium products anymore.
If the product after the update is still damaged, we may offset the amount of your refund by the diminished value of the product.
Refunds can take up to 14 days to reflect in your account.

Also, go through our Terms & Conditions and FAQs for more details.

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@krishtecktechnologies.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: support@krishtecktechnologies.com, 84897-68049